ThreadHive is online1,284 conversations resolved in the last hour

The customer platform · 2026

Support that thinks
like your team
best teammate.

ThreadHive unifies live chat, helpdesk, and AI agents in one elegant workspace — so your team replies faster, your customers feel heard, and your support never sleeps.

NCJMACPRLK

4.9

Loved by 12,000+ teams · 1,284 reviews on G2

LK

Lena Kovač

Berlin · 14:42 local

Live

We're launching Friday — can ThreadHive migrate us from Zendesk?

Drafting reply…

ThreadHive AI · live

94%

confidence

Grounded in 4 docs from your help center.

Refund issued · $24.00

Stripe · order #29411 · auto-resolved by ThreadHive AI

Stripein 0.6s

Routing

JMJordan M.Maya · billing

SLA: 2m 12s remainingon track

MMaya is typing…

ResolvedLena · Berlin · refund processed by ThreadHive AI

RoutedJordan · NYC · escalated to Maya in 0.4s

OnboardedAria · Tokyo · finished setup with the AI guide

ClosedSami · Beirut · 3-message thread resolved

CreatedPriya · Bengaluru · new workflow shipped

RepliedThreadHive AI · 1,212 tickets answered today

SavedAcme Co. · 18 hours of agent time this week

CSATNorthwind · 4.9 / 5 average this month

ResolvedLena · Berlin · refund processed by ThreadHive AI

RoutedJordan · NYC · escalated to Maya in 0.4s

OnboardedAria · Tokyo · finished setup with the AI guide

ClosedSami · Beirut · 3-message thread resolved

CreatedPriya · Bengaluru · new workflow shipped

RepliedThreadHive AI · 1,212 tickets answered today

SavedAcme Co. · 18 hours of agent time this week

CSATNorthwind · 4.9 / 5 average this month

app.threadhive.io / inbox

Inbox

12 open

LK

Lena Kovač

now

We're launching on Friday — can ThreadHive handle our migration?

AI handled

JM

Jordan Mehta

2m

Refund processed. Thanks for the lightning fast response!

AC

Aria Chen

12m

Could you walk me through the Slack integration setup?

SK

Sami Karim

1h

Found a small typo on the pricing page 🙂

LK

Lena Kovač

Pro plan · Berlin · 14:42 local

Open

We're launching on Friday — can ThreadHive handle our migration from Zendesk?

Absolutely. I just queued your import — it'll finish in ~6 minutes. ✨

Drafting a launch checklist now.

AI suggested reply ready⌘ + ↵

Trusted by 12,000+ teams shipping customer-first

LinearLoomVercelNotionRampSupabaseCronArc

“We replaced three tools with ThreadHive and our CSAT jumped from 4.1 to 4.8 in a quarter. The AI replies feel like they were written by our best agent.”

NC

Naomi Castillo

Head of Support, Linear

“Onboarding took an afternoon. By the next morning ThreadHive was resolving 47% of our inbound on its own. We got our nights back.”

DI

Daniyar Iskakov

Founder, Northwind

“The reporting alone saved us a full headcount. We finally see exactly where customers get stuck — and we can fix it the same day.”

PR

Priya Ranganathan

VP CX, Ramp

The platform

One platform. Every conversation.
Zero busywork.

ThreadHive replaces your patchwork of helpdesk, chat, and chatbots with a single, beautifully designed system that scales from your first ten customers to your ten-millionth.

AI Agent

Resolve half your tickets — automatically.

ThreadHive AI is trained on your help center, past tickets, and product docs. It answers in your brand voice, escalates only when it should, and gets sharper every week.

Answers grounded in your sources, with citations
Multi-step reasoning across orders, accounts, and APIs
Human handoff with full context — no repeating

Learn more

ThreadHive AI · drafting reply

Confidence 94%

Customer: My subscription was charged twice this month. Can I get a refund?

AI draft: I checked your account — there were two charges on Apr 12 due to a failed retry. I've issued a refund for $24.00 to your card ending 4421. It'll land in 3–5 business days. ✨

Refund issuedStripeOrder #29411

Drafted in 0.6s

Unified Inbox

One workspace for every conversation.

Email, chat, Slack, WhatsApp, Instagram — together in a clean, keyboard-first inbox built for speed. Triage 3× faster with AI-assisted routing and macros.

Unified threading across every channel
Smart routing, SLAs, and round-robin assignment
Side-by-side customer 360 — orders, events, plan

Learn more

Inbox

52 conversations

22

Email

14

Chat

8

Slack

5

3

Instagram

Lena K.

now

Migration question

Jordan M.

2m

Refund processed — thanks!

Aria C.

12m

Slack integration setup

Ben R.

28m

Pricing question for Growth plan

Insights

Reporting that shows what to fix next.

Custom dashboards, conversation themes auto-detected by AI, and CSAT trends synced to Slack. ThreadHive surfaces the friction points hiding in your support data.

Auto-tagged topics, sentiment, and intent
Goal tracking with anomaly alerts
Export to Snowflake, BigQuery, or CSV

Learn more

Resolution rate

92.4%

↑ 18 pts vs. last quarter

7D30D90D

Avg. first reply

1m 42s

CSAT

4.9 / 5

AI deflection

47%

Automations & Workflows

Visual builder for routing, follow-ups, and custom actions. No code, no rate limits, no third-party glue.

Enterprise-grade security

SOC 2 Type II, GDPR, HIPAA, and EU data residency. SAML SSO, SCIM, and audit logs on every plan.

Global, in 38 languages

ThreadHive AI replies in your customer's native language and translates conversations on the fly for your team.

Live demo

Beautiful where your customers see it. Powerful where your team works.

Embed the ThreadHive Messenger in seconds. Customize every pixel. Hand off seamlessly between AI and humans — without dropping context.

+24% MoM

184K

Conversations resolved

↓ 38%

1m 42s

Avg. response time

+18% QoQ

2.1M

Customers served

↑ 11 pts

47%

AI deflection rate

Customer story

“ThreadHive replaced four products and a Zapier graveyard. Our team finally has one source of truth — and our customers feel it.”

AT

Alex Tomori

COO, Northwind · Series B SaaS

CSAT just hit 4.92m

+12% week over week from your AI replies.

M

Maya

Powered by ThreadHive AI

M

Hey Lena! I see your team is on the Pro plan. Want me to set up the Slack handoff before your launch on Friday?

Yes please. Also — can you summarise the open tickets from this week?

M

On it. 12 open tickets, 9 resolved, 3 escalated to Engineering. CSAT this week sits at 4.8.

M

Avg. response time

↓ 38%

1m 42s

Built for every team

One platform. Every kind of customer relationship.

Whether you're a 3-person startup or a 3,000-person enterprise, ThreadHive flexes to your shape — and rises to it.

For SaaS

Onboard, retain, and expand — in one conversation thread.

Trigger product tours, surface usage insights, and escalate at-risk accounts before they churn. ThreadHive turns every message into a growth signal.

Product-led playbooks
Account-level routing
Churn prediction

+34%

trial-to-paid conversion

See playbook

For E-commerce

Pre-sale, post-sale, returns — handled while you sleep.

ThreadHive AI checks your Shopify orders, processes returns, and recommends products in chat. Built-in WhatsApp and Instagram inbox included.

Shopify & Stripe native
Order-aware AI
Cart abandonment chats

↓ 62%

support tickets per order

See playbook

For Startups

Set up in an afternoon. Scale to millions.

Free for your first 1,000 contacts, no credit card. Bring your team, your help center, your tone — and ship support that feels world-class on day one.

1,000 free contacts
Drop-in messenger
Migrate from Zendesk

12 min

from sign-up to live

See playbook

Pricing

Simple plans. Honest pricing. No surprises.

Start free for 14 days — no credit card required. Switch plans, add seats, or cancel anytime.

Starter

Everything a small team needs to start meaningful conversations.

$23/ seat / mo

Billed annually

Up to 3 seats
Unified inbox (email, chat, social)
ThreadHive AI · 100 resolutions / mo
Drop-in messenger
Public help center
Slack & Stripe integrations

Pro

For growing teams that want to automate the busywork.

$65/ seat / mo

Billed annually

Up to 15 seats
ThreadHive AI · 2,000 resolutions / mo
Custom workflows & macros
Reporting & insights
SLAs and round-robin routing
Priority email support
All integrations included

Growth

Advanced tooling, security, and support — at scale.

$124/ seat / mo

Billed annually

Unlimited seats
ThreadHive AI · unlimited resolutions
SAML SSO, SCIM, audit logs
Dedicated success manager
EU / US data residency
99.99% uptime SLA
Custom contracts & SOWs

Need 100+ seats or custom AI training? Contact our team →

Integrations

Connect everything your team already uses.

Native integrations with the tools your team relies on. Two-way sync, real-time webhooks, and a public API when you need to go further.

Slack

Two-way sync

Stripe

Two-way sync

HubSpot

Two-way sync

Salesforce

Two-way sync

Shopify

Two-way sync

Linear

Two-way sync

Notion

Two-way sync

GitHub

Two-way sync

Jira

Two-way sync

Zapier

Two-way sync

Twilio

Two-way sync

Intercom

Two-way sync

Build with our API & Webhooks

REST + GraphQL API, real-time events, and SDKs in 7 languages.

Read the docs

Ship customer love this week

Your customers deserve a better conversation.

Join 12,000+ teams using ThreadHive to deliver fast, human, and beautifully on-brand support — at every scale.

14-day free trialNo credit card requiredMigrate from Zendesk in minutes

Support that thinkslike your teambest teammate.

One platform. Every conversation. Zero busywork.

Resolve half your tickets — automatically.

One workspace for every conversation.

Reporting that shows what to fix next.

Automations & Workflows

Enterprise-grade security

Global, in 38 languages

Beautiful where your customers see it. Powerful where your team works.

One platform. Every kind of customer relationship.

Onboard, retain, and expand — in one conversation thread.

Pre-sale, post-sale, returns — handled while you sleep.

Set up in an afternoon. Scale to millions.

Simple plans. Honest pricing. No surprises.

Starter

Pro

Growth

Connect everything your team already uses.

Build with our API & Webhooks

Your customers deserve a better conversation.

Support that thinks
like your team
best teammate.

One platform. Every conversation.
Zero busywork.