Honest pricing. No surprises.
Pay for the seats you need. Get the AI for free up to your plan limit. Switch, add seats, or cancel any time — every plan starts with a 14-day free trial.
- 14-day free trial
- No credit card required
- Cancel anytime
Starter
Everything a small team needs to start meaningful conversations.
Billed annually
- Up to 3 seats
- Unified inbox (email, chat, social)
- ThreadHive AI · 100 resolutions / mo
- Drop-in messenger
- Public help center
- Slack & Stripe integrations
Pro
For growing teams that want to automate the busywork.
Billed annually
- Up to 15 seats
- ThreadHive AI · 2,000 resolutions / mo
- Custom workflows & macros
- Reporting & insights
- SLAs and round-robin routing
- Priority email support
- All integrations included
Growth
Advanced tooling, security, and support — at scale.
Billed annually
- Unlimited seats
- ThreadHive AI · unlimited resolutions
- SAML SSO, SCIM, audit logs
- Dedicated success manager
- EU / US data residency
- 99.99% uptime SLA
- Custom contracts & SOWs
Need 100+ seats or custom AI training?
Our enterprise plan includes a dedicated success manager, custom SOWs, and red-team review. Let's talk.
What's in every plan, side by side.
Every plan includes the unified inbox, AI grounded in your help center, and our public API.
| Features | Starter | ProPopular | Growth |
|---|---|---|---|
| ThreadHive AI | |||
| AI resolutions / month | 100 | 2,000 | Unlimited |
| Grounded answers with citations | |||
| Multi-step reasoning | |||
| Tone & brand customization | |||
| Confidence threshold control | |||
| Unified Inbox | |||
| Channels included | 3 | All | All |
| Macros & snippets | |||
| SLAs & business hours | |||
| Round-robin routing | |||
| Customer 360 sidebar | |||
| Reporting | |||
| Built-in dashboards | |||
| Custom dashboards | |||
| Auto-tagged conversation themes | |||
| Snowflake / BigQuery export | |||
| Workflows & API | |||
| Visual workflow builder | |||
| Real-time webhooks | |||
| REST + GraphQL API | Read-only | Full | Full |
| Custom actions | |||
| Security & support | |||
| SAML SSO | |||
| SCIM provisioning | |||
| Audit logs | 30 days | 1 year | Forever |
| Data residency (EU/US/AU) | |||
| Uptime SLA | — | 99.9% | 99.99% |
| Dedicated CSM | |||
| Email support | Standard | Priority | Priority |
Answers to the questions we hear most.
Still curious about something? Our team replies within an hour during business days.
Sign up with your email — no card required. You get full access to the Pro plan for 14 days. At the end of the trial we'll ask you to pick a plan; if you don't, your workspace switches to a free read-only mode and your data is preserved for 30 days.
Have a question we didn't cover? Email our team
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Join 12,000+ teams using ThreadHive to deliver fast, human, and beautifully on-brand support — at every scale.