Built in the open. Shipped every week.

ThreadHive AI Copilot — now in every conversation

Copilot watches every conversation in real-time and suggests the next reply, the right macro, or a one-click resolution. It draws on your full ticket history and the customer's plan. Available on Pro and Growth.

• Inline suggestions in the composer
• One-click apply, ⌘↵ to send
• Disabled per-channel via settings

Workflow generation from a sentence

Describe the workflow in plain English and ThreadHive builds it for you. Edit visually, then ship it. We're calling it 'Workflow GPT' internally — the marketing team disapproves.

Faster keyboard shortcuts on the inbox

Sub-50ms response times for 240+ shortcuts. Your `j`/`k` should feel snappier on long lists.

Slack handoff dropped attachments larger than 5MB

Fixed an issue where attachments larger than 5MB were being dropped during Slack handoff. They are now preserved end to end. Apologies if you ran into this.

Native WhatsApp Business inbox

WhatsApp now lives in the unified inbox alongside email, chat, and Instagram. Same routing, same SLAs, same beautiful UI. Plus media-rich replies and template messages out of the box.

• Two-way sync with WhatsApp Business
• Template approvals managed in-app
• Multi-number support

SOC 2 Type II re-audit complete

Passed our annual SOC 2 Type II audit with zero exceptions. Report and bridge letter are available on request from the Trust Center.

Reporting now exports to Snowflake & BigQuery

Schedule daily, weekly, or hourly exports of conversation, ticket, and CSAT data straight into your warehouse. No glue code.

Confidence threshold control for ThreadHive AI

Set a per-team confidence floor. Below 80%? ThreadHive AI escalates to a human. You define the bar; we hold it. Fully configurable per intent.

Round-robin routing skipped on-leave teammates

Routing now respects out-of-office status set in any connected calendar. We were previously honoring only the in-app status, sorry about that.

Faster help center search across 38 languages

Help center search is now powered by a multilingual embedding model. Result quality jumps especially on non-English queries — try it on your Japanese and Arabic content.