From scrappy three-person startups to enterprise CX teams of thousands, the most thoughtful operators in the world are running their support on ThreadHive.
12,000+
teams on ThreadHive
184M
conversations resolved
47%
auto-deflection avg.
4.9 / 5
G2 rating · 1,284 reviews
ThreadHive replaced four products and a Zapier graveyard. By month three, two-thirds of our inbound was resolved before a human even saw it — and our customers felt the difference.
Alex Tomori
COO, Northwind · Series B SaaS · 280 employees
CSAT improvement
+38%
auto-resolved by AI
62%
first reply time
↓ 4.2×
Tools replaced
Operators across SaaS, fintech, e-commerce, and developer tools — sharing what actually changed when they switched to ThreadHive.
“We replaced three tools with ThreadHive and our CSAT jumped from 4.1 to 4.8 in a quarter. The AI replies feel like they were written by our best agent.”
Naomi Castillo
Head of Support
+0.7
CSAT lift
“The reporting alone saved us a full headcount. We finally see exactly where customers get stuck — and we can fix it the same day.”
Priya Ranganathan
VP Customer Experience
−1 FTE
headcount saved
“Onboarding took an afternoon. By the next morning ThreadHive was resolving 47% of our inbound on its own. We got our nights back.”
Daniyar Iskakov
Founder
47%
auto-resolved
“Our WhatsApp inbox used to be a black hole. Now it's our highest-converting channel. The Shopify integration just worked, on day one.”
Marisol Chen
Director of CX
+34%
WhatsApp conversions
“ThreadHive's keyboard-first design is a love letter to support agents. My team genuinely fights over who gets to run the inbox.”
Jordan Mehta
Support Lead
1m 12s
first reply
“We migrated 280k tickets from Zendesk in under three hours. Zero data loss, zero downtime. I've never seen an import work this well.”
Aria Chen
Head of Operations
3 hrs
Zendesk migration
“ThreadHive AI writes in our brand voice better than half my team. (Don't tell them I said that.) It's also caught three production bugs from customer reports.”
Sami Karim
Founder
3
bugs caught by AI
“The unified inbox is the most beautiful piece of B2B software I've used since the original Linear desktop app. It's a joy to live in.”
Ben Rivera
Customer Operations
4.9 / 5
agent NPS
“Their public API and webhooks are first-class. We built a custom escalation flow on top of ThreadHive in a weekend. Try doing that with Zendesk.”
Lena Kovač
Engineering Manager
1 wknd
to build custom flow
Aggregated from public ThreadHive workspaces and verified customer reports — refreshed monthly.
184M
Conversations resolved on ThreadHive
+24% month over month, every month, since launch.
4.9 / 5
Average customer CSAT
Across 12,000 teams in 76 countries.
1m 42s
Avg. first reply
47%
AI deflection
76
Countries served
We're always looking for teams to spotlight. If you'd like to share your story, we'd love to hear from you.
Join 12,000+ teams using ThreadHive to deliver fast, human, and beautifully on-brand support — at every scale.