ThreadHive
Product · v2.4

Every conversation. Every channel. One platform.

ThreadHive is the customer platform for the AI era — uniting AI agents, a beautifully fast inbox, automations, and reporting into a single elegant system that scales with your team.

47%

AI deflection

1m 42s

avg first reply

12,000+

teams

38

languages

Four pillars · one platform

Everything customer support needs to flourish.

ThreadHive replaces your patchwork of helpdesk, chat, chatbots, and analytics with one beautifully designed system.

AI Agents

Trained on your help center, past tickets, and product docs.

  • Grounded answers with citations
  • Multi-step reasoning
  • Smart human handoff

Unified Inbox

Email, chat, WhatsApp, Instagram, Slack — one keyboard-first inbox.

  • Smart routing & SLAs
  • Customer 360 sidebar
  • Macros & snippets

Insights

Custom dashboards, auto-tagged themes, sentiment, and CSAT trends.

  • Anomaly alerts
  • Snowflake / BigQuery export
  • Goal tracking

Automations

Visual workflow builder for routing, follow-ups, and custom actions.

  • No-code builder
  • REST + GraphQL APIs
  • Real-time webhooks
Going deeper

Three things you'll feel on day one.

ThreadHive is full of small, deliberate choices that add up to a tool your team actually wants to open.

Speed

Built for the speed of your best agent.

ThreadHive is keyboard-first, AI-augmented, and designed to make support feel light. Every action has a shortcut. Every shortcut is two keys away.

  • Command palette (⌘K) for everything
  • Inline AI to rewrite, summarise, translate
  • Snooze, route, resolve in one keystroke
Learn more
Type a command or search…⌘K
Open command palette⌘K
Send AI suggested reply⌘↵
Resolve conversationE
Assign to teammateA
Snooze for laterS
Show all shortcuts?
240+ shortcutsPress ? for the cheat sheet
Workflows

Workflows that build themselves.

Drag-and-drop your way to automated routing, escalations, and follow-ups — or describe the workflow in plain English and ThreadHive AI builds it for you.

  • Visual builder with 50+ steps
  • AI workflow generation from a sentence
  • Branch on plan, sentiment, or any field
Learn more

Refund automation

Live

When intent = refund_request

Detected by ThreadHive AI · confidence ≥ 90%

01

If order < $50

Branch · two paths

02

Issue refund via Stripe

POST /v1/refunds · order_id

03

Reply with apology + summary

Drafted by ThreadHive AI · in customer's tone

04
Suggest more stepssaving 6h / wk
Security

Security & compliance from day one.

SOC 2 Type II, HIPAA, GDPR. SAML SSO, SCIM, audit logs, and EU/US data residency on every plan — the boring parts of security, done.

  • SAML SSO + SCIM (Okta, Azure AD, Google)
  • Encrypted at rest and in transit · BYOK
  • Granular RBAC with 1,200+ permissions
Learn more

Trust center

All clear

SOC 2 Type II

Audited · Q4 2025

HIPAA

BAA available

GDPR

EU data residency

ISO 27001

Cert · 2026

Role · Support agent

6 of 1,284 perms
View conversations
Reply on behalf
Issue refunds
Edit workflows
Export reports
Manage billing
Capabilities

A long list of small things, done well.

The boring details — the ones that make ThreadHive safe to bet your support org on.

Localization

ThreadHive AI replies in 38 languages and translates conversations on the fly.

SAML SSO + SCIM

Okta, Azure AD, Google Workspace. Just-in-time provisioning included.

Audit logs

Every action, every user. Searchable, exportable, retained forever.

Data residency

Choose EU, US, or Australia at signup. Migrate regions any time.

Custom fields

Per customer, per conversation. Routable, reportable, AI-aware.

API + Webhooks

REST + GraphQL. Real-time events. SDKs in 7 languages.

99.99% uptime

Multi-region active-active. Status page open by default.

Roles & permissions

1,200+ permissions. Build any role. Or use the four sensible defaults.

iOS + Android

Native mobile apps for agents on the go. Push notifications, offline drafts.

Migrate from Zendesk, Intercom, or Help Scout

Bring your tickets, macros, and help center over in an afternoon — ThreadHive maps everything for you, automatically.

Read the migration guide
Ship customer love this week

Your customers deserve a better conversation.

Join 12,000+ teams using ThreadHive to deliver fast, human, and beautifully on-brand support — at every scale.

14-day free trialNo credit card requiredMigrate from Zendesk in minutes